Delivery ,Refund and exchange policy
Your money is secure with us. We ensure safe delivery through trusted courier services with tracking options, or we offer personal hand-delivery. All our products are guaranteed authentic across our entire platform. We understand that sometimes a product might not meet your expectations. That’s why we strive to make returns and exchanges as straightforward and hassle-free as possible (within our capabilities) at sarposhartgallery.
Our return policy allows you 7 days from the day you receive your item to initiate a return or exchange if you change your mind. To qualify for a return, the item must be in the same condition as when it was received—unworn, unused, with all tags attached, and in its original packaging. Please ensure you have the receipt or proof of purchase handy when requesting a return.
Initiating the return/exchange process
To initiate a return, please contact us at pashminapalettebyabmlondon@gmail.com or send a WhatsApp message to +44 7493767471 with your order number. A customer service representative will get in touch to guide you through the process.
If your return is approved, we will provide detailed instructions on how and where to send your package. Please return the item using a trusted courier service and provide us with the tracking information. Please note, returns sent without prior approval will not be accepted.
Once we receive and inspect your returned item, we will either dispatch your exchange item or process your refund within 12-24 hours. For any questions regarding returns, feel free to contact us.